Please read the FAQs first and if you still need help, scroll to the bottom of the page for the contact form.
Can I get a digital version of a poster?
No. I do not sell or give out PDFs or any other electronic versions of my full-sized posters. No exceptions.
I received a wrong (or damaged) item.
Please let us know by using the form at the bottom of this page and we will send another parcel. There is no need to send anything back.
It's been a really long time. Is my parcel lost?
If it's been longer than 3 weeks (US/Canada) or 6 weeks (International), please use the form at the bottom of this page and we will send another parcel.
I have a chart idea or request.
Use the form at the bottom of the page and we will take note of it. However, due to the amount of emails we receive, we cannot respond to each one. Also, please note that we do not do custom work for personal projects.
What size are the posters and how can I frame them?
Unless otherwise noted, the posters are 24 x 36 inches (61 x 91 cm). These dimensions are a standard US poster size and are therefore easy to frame using pre-made frames sold in stores.
Are the posters laminated?
No. However, they are printed on a sturdy cardstock, about the same thickness as a standard business card
I cannot find the poster I'm looking for.
How are the posters packed?
Posters are rolled individually in plastic sleeves and then placed into a sturdy tube or box. The weight is approximately 6 oz. (170g) per chart.
How much is shipping and what countries do you ship to?
I ship to every country in the world. The price is the same for all locations: FREE!
Will I get charged customs fees?
Not if you live in the US or Canada. Some international customers may be charged duty, particularly in the UK. If you are worried about this, you can usually find my charts on Amazon.co.uk (use authorized reseller "Mango Chutney").
How long does shipping take?
The estimated delivery time is 2-3 weeks for USA/Canada and 4-6 weeks for all other countries.
Can I get my shipment faster?
Sorry - I am unable to offer express shipping. However, if you live in the US, you can order via Amazon Prime (but please note that the discounts I offer on this page are not available via Amazon).
I don't have a credit card. Do you accept PayPal?
Sorry, I do not accept PayPal. However you can try using one of the other stores listed below.
Can I buy on Amazon, Etsy, etc.?
Yes. My charts are usually available on Amazon.com (Prime eligible - ships from Amazon warehouse) and Amazon.co.uk (use authorized reseller "Mango Chutney"). They are also on Etsy and sometimes on eBay.
Where can I find your posters in person?
Seattle: Metsker Maps | 1511 1st Ave | 206-623-8747
Vancouver: Book Warehouse | 632 W. Broadway | 604-872-5711
Toronto: Sports Poster Warehouse | 55 Queens Plate Dr | 416-696-8353
Calgary: Map Town 400 5th Ave SW | 403-266-2241
Do you offer special discounts?
Yes! Discounts are based on quantity only. All customers automatically get 20-40% off when they buy more than one chart. Higher discounts are available for schools, resellers, homeschool groups, or anyone else who wants to take advantage of wholesale pricing. Wholesale pricing starts at $10 per chart and will automatically be applied on orders of 12+ charts.
Who designs the charts?
All posters, unless otherwise noted, were designed by Matt Baker. You can read more about him on the About page.
What program is used?
Adobe Illustrator or LibreOffice Draw. Each element is drawn manually - i.e. the program doesn't automatically generate the charts based on data inputted.
What new charts might we see soon?
Matt is currently working on an Eastern Europe & Scandinavia version of the European Royal Family Tree chart. It should be available before the end of 2019.
Can you help me with my family tree (or another topic)?
No, we do not provide that service.
Contact Customer Service:
If relevant, please include your order number in your message.