Frequently Asked Questions

For help with a current order, visit our help page.

For information on shipping (countries, rates, times) click here

Can I get a digital version of a poster?

No. We do not sell or give out PDFs or any other electronic versions of our posters. No exceptions.

Where can I buy Matt's book?

You can find it on Amazon and other booksellers. It is published by a third party and therefore we do not sell it or have control over its distribution.

Can you help me research and chart my own family tree?

Sorry. We do not provide that service. However, we recommend Jesse Northen, who makes personalized family tree charts similar to the ones made by UsefulCharts.

What computer program do you use?

Nowadays, I use Adobe Illustrator but some of my older charts were made with LibreOffice. Each element is drawn manually - i.e. the program doesn't automatically generate the charts based on data inputted. See the tutorials I've made here and here.

Are your charts available in other languages?

Sorry. The charts are currently available in English only. They might be available in other languages in the future but we are unable to provide any information on a time frame. We are currently working with another publisher on this so there is no need to offer translation services.

What size are the posters and how can I frame them?

Unless otherwise noted, the posters are 24 x 36 inches (61 x 91 cm). These dimensions are a standard US poster size and are therefore easy to frame using pre-made frames sold in stores. We cannot provide customs sizes.

Are the posters laminated?

No. However, they are printed on a sturdy cardstock, about the same thickness as a standard business card. 

I cannot find the poster I'm looking for.

Not every chart shown on the YouTube channel is available as a poster. 

Do you have any free content?

Yes. Click here

Do you have any posters about ____ topic and/or can you make one?

If you do not see a chart listed on the front page of our website, we do not sell it. We also don't offer custom charts. However, if you'd like to make a suggestions, use the link at the bottom of this page.

I don't have a credit card. Do you accept PayPal?

Sorry, We do not accept PayPal. However you can order via our Etsy store. The good news is that they accept PayPal but the bad news is that they do not offer the same bulk discounts.

Do you accept Purchase Orders from U.S. schools?

Sorry, no.

Do you offer special discounts?

Yes but discounts are based on quantity only. All customers automatically get 10-30% off when they buy more than one chart. Higher discounts are available for schools, resellers, homeschool groups, or anyone else who wants to take advantage of wholesale pricing. Wholesale pricing starts at $10 per chart and will automatically be applied on orders of 15+ charts.

 

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