Frequently Asked Questions
For help with a current order, visit our help page.
For information on shipping (countries, rates, times) click here.
Can I get a digital version of a poster?
No. We do not sell or give out PDFs or any other electronic versions of our posters. No exceptions.
Where can I buy your book?
You can find it on Amazon and other booksellers. Plans are underway to produce other charts in book format but we have no set publication dates at this time.
What computer program do you use?
The charts are made in a free program called LibreOffice Draw (or sometimes Adobe Illustrator). Each element is drawn manually - i.e. the program doesn't automatically generate the charts based on data inputted. See the tutorial on how to create a family tree chart in LibreOffice.
Can you help me with my family tree or other project?
Sorry. We do not provide that service.
Are your charts available in other languages?
Sorry. The charts are currently available in English only. They might be available in other languages in the future but we are unable to provide any information on a time frame. We are currently working with another publisher on this so there is no need to offer translation services.
What size are the posters and how can I frame them?
Unless otherwise noted, the posters are 24 x 36 inches (61 x 91 cm). These dimensions are a standard US poster size and are therefore easy to frame using pre-made frames sold in stores. We cannot provide customs sizes.
Are the posters laminated?
No. However, they are printed on a sturdy cardstock, about the same thickness as a standard business card.
I cannot find the poster I'm looking for.
Do you have any posters about ____ topic and/or can you make one?
If you do not see a chart listed on the front page of our website, we do not sell it. We also don't offer custom charts. However, if you'd like to make a suggestions, use the link at the bottom of this page.
The discount isn't working
The bulk discount should automatically be applied after your click the checkout button. However, if it's not working, you can force it by manually entering SAVE10 (for 2 posters), SAVE20 (for 3 posters), or SAVE30 (for 4+ posters).
I don't have a credit card. Do you accept PayPal?
Sorry, We do not accept PayPal. However you can order via our Etsy store. The good news is that they accept PayPal but the bad news is that they do not offer the same bulk discounts.
Do you accept Purchase Orders from U.S. schools?
Yes, but please note that we cannot provide a W-9 form (as we are based in Canada)
Do you offer special discounts?
Yes but discounts are based on quantity only. All customers automatically get 10-30% off when they buy more than one chart. Higher discounts are available for schools, resellers, homeschool groups, or anyone else who wants to take advantage of wholesale pricing. Wholesale pricing starts at $10 per chart and will automatically be applied on orders of 15+ charts.
Suggestions & other inquiries: